COVID-19 Policies & Procedures

Covid-19 Response

As veterinary industry experts, we are always vigilant about communicable diseases that can impact our patients, their owners, and staff.

With the recent outbreak of COVID-19, we are taking extra measures above and beyond our already-high standards to help ensure the safety of everyone:

  • As the situation is rapidly changing, we are regularly monitoring information from the Centers for Disease Control and Prevention (CDC), and federal and state/local agencies to follow all recommended protocol;
  • We are using medical-grade disinfectants more frequently in high traffic areas, including, door handles, light switches, faucets, front counters, phones, keyboards, exam rooms, restrooms, and more;
  • All employees are reminded to stay home if they are experiencing flu-like symptoms;
  • We ask those pet owners who have an appointment with us and are feeling under the weather to please call our office before coming in so we can determine the best plan for taking care of your pet.

For more information about COVID-19 and pets, this is a great resource from the American Animal Veterinary Medical Association: http://bit.ly/3a1zDm0.  If you have additional questions or concerns, please don’t hesitate to reach out to us.

When You Arrive

At this time, we will remain open for curbside service and will continue working hard to provide the level of surgical and medical care you have come to expect from us!

  • When you arrive for your appointment, please pull into one of the numbered spots located immediately around the building.
  • There is a number posted for you to call and check in.
  • A technician will be out to take a history and bring your pet in to be seen.
  • The doctor will call you to address any concerns you have or findings. ** Please have your cell phone ringer on so that when the doctor calls you can be reached.
  • In the case of Euthanasia, we are allowing up to two family members, masked into a room in the building (which is sanitized before you enter and after you leave).
  • Food and medication pickups, call in and we will bring them out to your car.